Privacy Policy

Introduction

Licibhulom ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at licibhulom.ie and use our services.

Data Controller: Licibhulom, registered at 5 Oliver Plunkett Street, Cork, Ireland. We are the data controller responsible for your personal data and compliance with applicable data protection regulations.

What Personal Data We Collect

We collect personal data in several ways:

• Contact Forms: When you submit an inquiry form, we collect your name, email address, phone number (if provided), and message content.
• Email Communications: If you email us directly, we collect your email address and the content of your message.
• Cookies and Tracking: We collect information about your device, IP address, browser type, operating system, and pages visited through cookies and similar tracking technologies.
• Analytics Data: We collect data about how you interact with our website, including time spent on pages, scroll depth, and navigation patterns.
• Server Logs: Our web server automatically logs your IP address, browser type, access timestamps, and pages requested.

How We Collect Your Data

• Directly from you when you fill out contact forms or send emails
• Through cookies placed on your device when you visit our website
• Through our web hosting provider's server logs
• Through website analytics tools such as Google Analytics
• Through voluntary submission of personal information via forms or inquiry systems

Legal Basis for Data Collection (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent (Article 6(1)(a)): When you submit a contact form or inquiry, we process your data based on your explicit consent to respond to your request.
• Legitimate Interest (Article 6(1)(f)): We use analytics and cookies to understand how visitors use our website to improve our services and user experience.
• Contract Performance: If you request specific information or services, we process data necessary to fulfill that request.
• Legal Obligation: We may process data to comply with legal requirements under Irish and EU law.

How We Use Your Personal Data

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our landscaping guidance services
• To improve our website content, functionality, and user experience
• To understand visitor behavior and optimize our website performance
• To provide customer support and address questions
• To comply with legal obligations and enforce our Terms of Service
• For analytics purposes to track trends in visitor engagement
• To send you occasional updates or newsletters (only with your explicit consent)

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy:

• Contact Form Data: Retained for 2 years to respond to inquiries and maintain service records.
• Email Communications: Retained for 2 years for reference and customer service purposes.
• Cookies: Session cookies are deleted when you close your browser. Persistent cookies are retained for up to 13 months unless manually cleared.
• Analytics Data: Aggregated analytics data is retained for 26 months by Google Analytics.
• Server Logs: Raw server logs are retained for 30 days before automatic deletion.
• Newsletter Data: If you subscribe to our mailing list, we retain your email address until you unsubscribe or request deletion.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with the following categories of recipients:

• Web Hosting Provider: Our website is hosted on secure servers managed by our hosting provider, which has access to server logs and technical infrastructure. We have a Data Processing Agreement in place.
• Analytics Tools: Google Analytics processes anonymized usage data to help us understand visitor behavior. Google operates under its own privacy terms.
• Cookie Consent Providers: We use local browser storage to remember your cookie preferences; no third-party sharing occurs.
• Payment Processors (if applicable): If you make any payments, payment information is processed securely and never stored on our servers.
• Legal and Compliance: We may disclose information if required by law, court order, or to protect our legal rights.

International Data Transfers

Licibhulom operates within Ireland and the European Union. If any of your data is transferred outside the EEA (for example, to cloud service providers), we ensure such transfers are protected by:

• Standard Contractual Clauses (SCCs) as approved by the European Commission
• Adequacy decisions under GDPR Article 45
• Your explicit consent where applicable

Your Rights Under GDPR

As a data subject in the EU, you have the following rights:

• Right of Access (Article 15): You can request a copy of the personal data we hold about you.
• Right to Rectification (Article 16): You can request correction of inaccurate or incomplete data.
• Right to Erasure (Article 17): You can request deletion of your data, subject to legal retention requirements ("right to be forgotten").
• Right to Restrict Processing (Article 18): You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability (Article 20): You can request your data in a structured, machine-readable format.
• Right to Object (Article 21): You can object to certain types of processing, such as direct marketing.
• Right to Withdraw Consent: If we process data based on your consent, you can withdraw that consent at any time.
• Rights Related to Automated Decision-Making: You can request human review of certain automated decisions.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at:

Email: [email protected]

Address: 5 Oliver Plunkett Street, Cork, Ireland

We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at dataprotection.ie or your national supervisory authority.

Cookies and Similar Technologies

Our website uses cookies to enhance your browsing experience. Here's what you need to know:

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., security, form validation). These cannot be disabled.
• Preference Cookies: Remember your choices (e.g., cookie consent preferences) to personalize your experience.
• Analytics Cookies: Google Analytics cookies track how you interact with our site to help us improve performance.
• Marketing/Retargeting Cookies: Used for advertising purposes if applicable (only with consent).

Managing Your Cookie Preferences

You can control cookies through:

• Our cookie consent banner (bottom-right of the page)
• Your browser settings (most browsers allow you to block or delete cookies)
• Opt-out tools provided by analytics services like Google Analytics

Please note that disabling some cookies may affect website functionality.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will delete such information immediately. Parents or guardians who believe we have collected data from a child should contact us at [email protected].

Security of Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction, including:

• HTTPS encryption for all data transmitted to and from our website
• Secure authentication mechanisms for administrative access
• Regular security assessments and monitoring
• Limited access to personal data by authorized personnel only
• Data protection agreements with all third-party processors

While we employ robust security measures, no method of transmission over the Internet is entirely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website
• Sending you an email notification (if applicable)

Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Licibhulom
5 Oliver Plunkett Street
Cork, Ireland
Phone: +353 21 732 6841
Email: [email protected]

We aim to resolve any privacy concerns promptly. If you are not satisfied with our response, you may escalate your complaint to the Irish Data Protection Commission.